About Me
I’m a strategist, researcher, and marketer who builds living brand ecosystems, rooted in a constant curiosity about how people engage with the world around them.
Approach
At the heart of my work is a simple belief: great brands don’t just communicate — they immerse. As a fantasy nerd, I like to approach marketing as a kind of world-building: weaving together insights, storytelling, and audience-first thinking to craft brand ecosystems that feel alive, relevant, and genuinely useful.
I’ve ditched the traditional marketing funnel in favor of studying the modern “marketing mosaic”: a constantly shifting pattern of touchpoints where paid, owned, and organic channels converge. My role is to bring coherence and continuity to that mosaic, ensuring every impression, post, or email reflects a resonant brand story that guides audiences naturally from awareness to loyalty. It’s my job to stay on top of what’s coming next in culture, helping brands make the most of emerging channels and evolving audience behavior.
The Pillars of My Practice
Strategic Leadership & Mentorship I don’t just lead projects; I build the teams that power them. I specialize in upleveling strategic rigor, redesigning briefing processes, and fostering a culture rooted in curiosity and bold thinking. My goal is to establish the Brand Strategy team as a primary driving force for the organization—empowering individuals to lead with vision and produce the most culturally relevant work of their careers.
Brand Foundations & Architecture I have a deep-rooted expertise in building (and rebuilding) brands from the ground up. Whether navigating $29B healthcare mergers or pivoting legacy giants for a Gen Z audience, I focus on creating foundational narratives and product architectures that bridge the gap between business goals and creative expression.
Human-First AI Strategy I’ve spent a decade helping brands like Google Cloud and Microsoft navigate the fast-evolving world of AI and machine learning. I believe AI strategy requires a careful, human-first approach—translating complex technical capabilities into stories that resonate with people while ensuring brand integrity and responsible innovation.
Award-Winning Creative Strategy I thrive at the intersection of deep research and breakthrough storytelling. From running international focus groups to deep-diving into predictive analytics, I use data (and good-old storytelling instincts) to find the "why," and then work closely with creative teams to turn those insights into Cannes Lion, Effie, and Webby-winning campaigns.
Personal
As a queer woman, I care deeply about inclusive representation and equity in advertising. I’m committed to building brands that mirror the complexity of the real world and championing voices that haven’t always been heard in it.
I share my workspace with my talented wife Elenita and our two menace puppies, Nola and Birdie. Outside of work, you’ll find me sketching portraits, bird-watching, or carrying my wife’s camera bag as she directs her first documentary film.
What I Do
Campaign Planning
Consumer Research
Competitive Analysis and White Space Identification
Messaging and Positioning
Creative Briefs
Social Strategy
Always-On Social Content Planning
Social-First Creative Briefs
Creator / Influencer Strategy
Social Listening, Social Performance Analysis
Emerging Platform Expertise
Brand Identity Development
Brand Architecture Development
Creative Briefs for Naming and Logo Design
Product Naming System Strategy
Merger / Acquisition Brand Strategy
Culture and Technology
AI-Powered Brand Experience Strategy
AI Tool Messaging and Positioning
Culture and Trend Forecasting
Thought Leadership Presentations
Emerging Social Platform Expertise
Research
Quantitative and Qualitative Research Design, Analysis, Reporting
Focus Group and 1:1 Interview Moderation
Executive Workshop Design and Facilitation
Consumer Journey Mapping
Audience Building
Experience
Intuit Credit Karma | Lead Brand Strategist | Present
My first brand-side position! I lead brand and creative strategy for key products at Intuit Credit Karma.
Superdigital | Strategy Director | 2025
Clients: Microsoft Windows, Surface, Copilot, Edge, and M365
Oversees four direct reports
Superdigital | Associate Strategy Director | 2024-2025
Clients: Microsoft Windows, Surface, Copilot, and 365
Oversaw two direct reports
McCann NY | Associate Strategy Director | 2024
Clients: Xbox, LinkedIn, SAS, Qualcomm, Brady United
215 McCann | Senior Brand Strategist | 2022-2024
Clients: Xbox, Minecraft, LinkedIn
McCann NY | Senior Brand Strategist | 2021-2022
Client: SAS
ERG: The Agenda (LGBTQ+ leadership)
Eleven Inc. | Senior Brand Strategist | 2020-2021
Clients: Electrify America, Cadre, Stranahan’s
DEI Steering Committee Member
Eleven Inc. | Brand Strategist | 2019-2020
Clients: Electrify America, CarGurus, E&J Gallo Winery, JSX, Asana
Eleven Inc. | Associate Strategist | 2018-2019
Clients: Google Cloud, Electrify America
Eleven Inc. | Business Associate | 2017-2018
Client: Google Cloud
Accolades
Silver Effie | B2B | 2023
SAS “The Batting Lab”
Bronze Clio | Creativity / Storytelling | 2023
SAS “The Batting Lab”
Webby | Apps and Software | 2023
SAS “The Batting Lab”
Webby | People’s Voice Winner | 2023
SAS “The Batting Lab”
Silver Effie | Software and Apps | 2019
Google Cloud “Know What Your Data Knows”
Cannes Gold Lion | Creative Data | 2018
Google Cloud “Know What Your Data Knows”
Cannes Silver Lion | Digital Craft | 2018
Google Cloud “Know What Your Data Knows”
AdAge Campaign of the Year | B2B | 2018
Google Cloud “Know What Your Data Knows”
Okay, that’s all the professional stuff.
Here’s more about Caitlin, the human: