About Me

I’m a strategist, researcher, and marketer who builds living brand ecosystems, rooted in a constant curiosity about how people engage with the world around them.

Approach

At the heart of my work is a simple belief: great brands don’t just communicate — they immerse. As a fantasy nerd, I like to approach marketing as a kind of world-building: weaving together insights, storytelling, and audience-first thinking to craft brand ecosystems that feel alive, relevant, and genuinely useful.

I’ve ditched the traditional marketing funnel in favor of studying the modern “marketing mosaic”: a constantly shifting pattern of touchpoints where paid, owned, and organic channels converge. My role is to bring coherence and continuity to that mosaic, ensuring every impression, post, or email reflects a resonant brand story that guides audiences naturally from awareness to loyalty. It’s my job to stay on top of what’s coming next in culture, helping brands make the most of emerging channels and evolving audience behavior.

The Pillars of My Practice

  • Strategic Leadership & Mentorship I don’t just lead projects; I build the teams that power them. I specialize in upleveling strategic rigor, redesigning briefing processes, and fostering a culture rooted in curiosity and bold thinking. My goal is to establish the Brand Strategy team as a primary driving force for the organization—empowering individuals to lead with vision and produce the most culturally relevant work of their careers.

  • Brand Foundations & Architecture I have a deep-rooted expertise in building (and rebuilding) brands from the ground up. Whether navigating $29B healthcare mergers or pivoting legacy giants for a Gen Z audience, I focus on creating foundational narratives and product architectures that bridge the gap between business goals and creative expression.

  • Human-First AI Strategy I’ve spent a decade helping brands like Google Cloud and Microsoft navigate the fast-evolving world of AI and machine learning. I believe AI strategy requires a careful, human-first approach—translating complex technical capabilities into stories that resonate with people while ensuring brand integrity and responsible innovation.

  • Award-Winning Creative Strategy I thrive at the intersection of deep research and breakthrough storytelling. From running international focus groups to deep-diving into predictive analytics, I use data (and good-old storytelling instincts) to find the "why," and then work closely with creative teams to turn those insights into Cannes Lion, Effie, and Webby-winning campaigns.

Personal

As a queer woman, I care deeply about inclusive representation and equity in advertising. I’m committed to building brands that mirror the complexity of the real world and championing voices that haven’t always been heard in it.

I share my workspace with my talented wife Elenita and our two menace puppies, Nola and Birdie. Outside of work, you’ll find me sketching portraits, bird-watching, or carrying my wife’s camera bag as she directs her first documentary film.

What I Do

Campaign Planning

Consumer Research

Competitive Analysis and White Space Identification

Messaging and Positioning

Creative Briefs

Social Strategy

Always-On Social Content Planning

Social-First Creative Briefs

Creator / Influencer Strategy

Social Listening, Social Performance Analysis

Emerging Platform Expertise

Brand Identity Development

Brand Architecture Development

Creative Briefs for Naming and Logo Design

Product Naming System Strategy

Merger / Acquisition Brand Strategy

Culture and Technology

AI-Powered Brand Experience Strategy

AI Tool Messaging and Positioning

Culture and Trend Forecasting

Thought Leadership Presentations

Emerging Social Platform Expertise

Research

Quantitative and Qualitative Research Design, Analysis, Reporting

Focus Group and 1:1 Interview Moderation

Executive Workshop Design and Facilitation

Consumer Journey Mapping

Audience Building

Experience

Intuit Credit Karma | Lead Brand Strategist | Present

My first brand-side position! I lead brand and creative strategy for key products at Intuit Credit Karma.

Superdigital | Strategy Director | 2025

Clients: Microsoft Windows, Surface, Copilot, Edge, and M365

Oversees four direct reports

Superdigital | Associate Strategy Director | 2024-2025

Clients: Microsoft Windows, Surface, Copilot, and 365

Oversaw two direct reports

McCann NY | Associate Strategy Director | 2024

Clients: Xbox, LinkedIn, SAS, Qualcomm, Brady United

215 McCann | Senior Brand Strategist | 2022-2024

Clients: Xbox, Minecraft, LinkedIn

McCann NY | Senior Brand Strategist | 2021-2022

Client: SAS

ERG: The Agenda (LGBTQ+ leadership)

Eleven Inc. | Senior Brand Strategist | 2020-2021

Clients: Electrify America, Cadre, Stranahan’s

DEI Steering Committee Member

Eleven Inc. | Brand Strategist | 2019-2020

Clients: Electrify America, CarGurus, E&J Gallo Winery, JSX, Asana

Eleven Inc. | Associate Strategist | 2018-2019

Clients: Google Cloud, Electrify America

Eleven Inc. | Business Associate | 2017-2018

Client: Google Cloud

Accolades

Silver Effie | B2B | 2023

SAS “The Batting Lab”

Bronze Clio | Creativity / Storytelling | 2023

SAS “The Batting Lab”

Webby | Apps and Software | 2023

SAS “The Batting Lab”

Webby | People’s Voice Winner | 2023

SAS “The Batting Lab”

Silver Effie | Software and Apps | 2019

Google Cloud “Know What Your Data Knows”

Cannes Gold Lion | Creative Data | 2018

Google Cloud “Know What Your Data Knows”

Cannes Silver Lion | Digital Craft | 2018

Google Cloud “Know What Your Data Knows”

AdAge Campaign of the Year | B2B | 2018

Google Cloud “Know What Your Data Knows”

Okay, that’s all the professional stuff.

Here’s more about Caitlin, the human: